SHIPPING POLICIES.


When you place an order with Asian-art-shop, we will estimate delivery dates for you, based on the availability of your items and the shipping options you have chosen. Once you've placed your order, you will be able to see delivery date estimate in the order tracking portion of your client account. Estimates are based on our own personal experience with our carriers and are by no means binding. Please note that shipping can be delayed due to unexpected economic circumstances, Custom regulations, Custom inspections, accidents beyond our control, local delivery failure, ect... We can not be held responsible for items arriving later then estimated, nor can this be a reason to return or forfeit the purchase.
Since we are situated in Asia we can not provide overnight delivery in Europe and the USA.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The Weight of the item has standard packing included.
 
CUSTOMER SATISFACTION GUARANTEE


We provide a customer satisfaction guarantee of 7 (seven) days after delivery of your order. This guarantee only applies if you are not happy with the product we provided.
Natural variations in color, size, weight, texture due to the handmade nature of our products do not warrant any claim in damage or refund of our products.
Please use following procedure:
Contact us immediately at Sales@Asian-art-shop.com   with your request for a refund detailing the reason so we can serve our customers better.
We will issue u with an RMA number (Return Merchandise Authorization) which has to be marked on the shipping slip of the packet together with the letters RMA clearly marked on the packet.
Return the item to us in 7 days (acceptance date of packet)
Your order needs to be sent back to us in the same original condition, repacked in the original packing with all parts included.
Please note that return shipping cost is at your expense. We will also not refund the original shipping cost to you. We however have no restocking fee.

We will issue a full refund provided following conditions are met:

• Item arrives in its original condition so it can be resold.
• Day of return shipment is not later then 7 days after receipt of original packet.
• NO parts are missing, damaged in any way.

You can claim your refund in different ways:
We give you the value of your purchase as credit in our store. Including shipment cost for a new similar product for free. Not exceeding the value of your original purchase
We refund your credit card minus the original shipping cost and minus a 2$ refund charge.

DAMAGED GOODS


Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact Sales@Asian-art-shop.com  immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
We require photographic proof of shipping damage to our product. This needs to be provided to Sales@Asian-art-shop.com  as soon as possible after delivery of the damaged item.
Natural variations in color, size, weight, texture due to the handmade nature of our products do not warrant any claim in damage or refund of our products
We will discuss with you the procedure to follow if we accept your damage claim. In this case we will decide either two ways:
· We will send you a new item straight away to the same shipping address as your original shipment
· We will give you an RMA number and ask you to ship the item back at our cost. When we receive the item we will resend you a new item or refund your credit card.

WRONG GOODS DELIVERED OR MISSING AN ITEM.


First of all, Please check your packing slip and your invoice against your order print out, or logon to our site and look at your Order tracking page.
When you indeed have wrong goods or items missing, please contact Sales@Asian-art-shop.com  as soon as possible.
We will send out the items as soon they become available or refund you the missing items.
BACKORDERS


In case of backordered items existing in your order together with items in stock.

We would contact you to ask if we have to hold shipping until complete or release your order for shipment and send your backorders later. This however would add extra shipping cost.
A single backorder item order will be mailed to us. We will contact you later when the item is available again.
 
YOUR ASIAN-ART-SHOP.COM CUSTOMER NUMBER AND NAME


Your customer number can be found on your invoice or mailing labels.
Please use the same customer number and name whenever you contact us. If you know that you have created more than one customer account, please let us know so that we may correct this.

APO AND FPO ADDRESSES


Currently we do not accept APO and FPO orders. All Shipment cost has to be prepaid before the order is accepted and sent out.
 
PRICE AND/OR DESCRIPTION CHANGES


All prices, pictures and descriptions on this site and all other Asian-art-shop.com publications are subject to change. Asian-art-shop.com maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Asian-art-shop.com reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 7 days regarding price or promotion discrepancies.
 
QUESTIONS ABOUT RECENTLY PLACED ORDERS


If you have placed an order with Asian-art-shop.com recently and need some information about it there are a number of ways you may contact us. Sales@Asian-art-shop.com  or from the contact form on our website are the best choice.
Please note that since we begin processing your order next business day after receiving it, modifications may not always be possible depending on how much time has already elapsed.
Also note we operate on South East Asian Central time (GMT +7) and may not be able to respond immediately to emails. Emails will be answered by next day in your country.
You may check on the status of recently placed orders on our web site using our Order tracking page